Return & Refund Policy – Zeenat Tahira Engineering

At Zeenat Tahira Engineering (ZTEPK), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Return & Refund Policy makes it simple and transparent.

✅ Eligibility for Returns

• Items must be returned within 7–14 days of delivery (specify based on your business).

• Products must be unused, undamaged, and in original packaging.

• Proof of purchase (order receipt or invoice) is required.

• Certain items such as customized products, clearance items, or consumables may not be eligible for return.

🔄 Exchange Policy

• If you received the wrong item, defective product, or damaged shipment, you are eligible for an exchange at no additional cost.

• Exchanges are subject to stock availability.

💰 Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping charges (if applicable) are non-refundable, unless the return is due to our error (defective or wrong item).

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or sent incorrectly.

• We recommend using a trackable shipping service to ensure safe delivery.

🛑 Non-Returnable Items

• Products that are used, damaged by the customer, or missing parts not due to our error.

• Items purchased on final sale or marked as non-returnable.

• Hygiene-related products (if applicable).

📩 How to Start a Return

1. Contact our support team at [Insert Email Address] with your order number and reason for return.

2. Our team will provide instructions and return authorization.

3. Ship the product back to our Return Center Address [Insert Address].

4. Once received, we’ll process your exchange or refund.

❓ Need Help?

For any questions about returns, refunds, or exchanges, please contact us:

• 📧 Email: info@ztepk.com

• 📞 Phone: 03268484590